How Xylem Kendall transformed deskless workforce training with AI video

Limited access to training

Working in remote or field-based environments often limits access to traditional training methods, making it essential to provide mobile and easily accessible options.

Safety and compliance demands

Training for deskless workers must be regularly updated to meet safety standards and regulations, ensuring workers stay safe and engaged with their training.

High turnover rates

With significant turnover in deskless roles, effective onboarding and scalable training programs are essential to ensure new hires are quickly prepared and engaged.

Previously, Xylem Kendall relied on printed manuals for training.

Employees would complete tests, sign forms, and mail them back. However, this process was inefficient and prone to issues like lost or damaged manuals. Updating the content required reworking or reprinting entire sections, which was time-consuming and costly.

Recognizing the limitations of paper-based training, they began exploring video training.

Traditional video production in the Southeastern U.S. can cost $300–$2,000 per minute and take weeks or even months to complete, making frequent updates and translations a significant challenge.

Then, Xylem Kendall discovered  Colossyan, which offered a cost-effective and  scalable solution for creating video training content.

With flexible pricing starting as low as $1.89 per minute and timelines reduced from weeks to days, they saw the potential to modernize their training with AI video.

Personalization

Xylem Kendall created custom avatars of their HR and safety staff, making the video content relatable and personalized.

Up-to-date training

Updating training materials is now as simple as editing a script and regenerating the video, keeping content aligned with industry standards.

Accessibility

Training videos are accessible via employees’ phones, complete with closed captions and translations, ensuring better connection and comprehension.