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How Xylem Kendall transformed deskless workforce training with AI video
“With AI video, we can create training at a more rapid pace and give people their onboarding training faster.”
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Xylem Tree Experts and Kendall Vegetation Services provide utility line clearance and vegetation management services to companies and municipalities across 11 states in the Southeastern U.S. Managing a workforce of more than three thousand deskless workers, they needed a scalable and effective solution to address their training challenges.
Xylem Kendall identified three critical factors in training a deskless workforce:
Limited access to training
Working in remote or field-based environments often limits access to traditional training methods, making it essential to provide mobile and easily accessible options.
Safety and compliance demands
Training for deskless workers must be regularly updated to meet safety standards and regulations, ensuring workers stay safe and engaged with their training.
High turnover rates
With significant turnover in deskless roles, effective onboarding and scalable training programs are essential to ensure new hires are quickly prepared and engaged.
Limited access or no access to training is a common barrier for deskless workers.
The challenge with paper-based training
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Previously, Xylem Kendall relied on printed manuals for training.
Employees would complete tests, sign forms, and mail them back. However, this process was inefficient and prone to issues like lost or damaged manuals. Updating the content required reworking or reprinting entire sections, which was time-consuming and costly.
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Recognizing the limitations of paper-based training, they began exploring video training.
Traditional video production in the Southeastern U.S. can cost $300–$2,000 per minute and take weeks or even months to complete, making frequent updates and translations a significant challenge.
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Then, Xylem Kendall discovered Colossyan, which offered a cost-effective and scalable solution for creating video training content.
With flexible pricing starting as low as $1.89 per minute and timelines reduced from weeks to days, they saw the potential to modernize their training with AI video.
Here’s why they chose Colossyan
Simple video creation
Creating videos in Colossyan was as easy as putting together a presentation, enabling Xylem Kendall to scale their training without hiring a film crew and quickly update content when needed.
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Engaging AI avatars
Colossyan’s AI avatars turned their training into dynamic, engaging content, and Xylem Kendall could even create custom avatars to fit their specific needs and further personalize their training.
Instant translation
With auto-translation, Xylem Kendall were able to make training accessible to their multilingual workforce, delivering content in employees' native languages and ensuring clear communication across teams.
Anytime there’s a change in regulation, process, or procedure, we can adapt our training very quickly without relying on a film crew.
After a year of implementing AI technology, Xylem Kendall experienced remarkable improvements:
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Personalization
Xylem Kendall created custom avatars of their HR and safety staff, making the video content relatable and personalized.
Up-to-date training
Updating training materials is now as simple as editing a script and regenerating the video, keeping content aligned with industry standards.
Accessibility
Training videos are accessible via employees’ phones, complete with closed captions and translations, ensuring better connection and comprehension.
AI video enhances their connection to the material. Particularly with our safety team, as they are also in the field, employees see the avatars as real people wearing the company logo and training them in person.
A new era of deskless workforce training
Xylem Kendall has transitioned from outdated, paper-based methods to modern, AI-powered video training that is engaging, accessible, and easy to update. Employees can now access personalized training anytime, in their preferred language, through an app on their phones.
Learn more
With Colossyan, teams worldwide are making their training more effective and scalable
Training a Deskless Workforce: 3 Lessons from Xylem Tree Experts
How Deskless Teams Can Use AI In Their Training Strategy
Ready to try Colossyan for your team?
